Thank you for shopping at www.voguishbox.com.au. Voguish Box is committed to 100% customer satisfaction! We are therefore happy to offer a store credit, exchange, or refund* on items you have purchased from us providing that the return satisfies the conditions set out in this returns policy. Please note that return items must be unopened and unused, in their original packaging. Tags (where applicable) must also be attached to the item and intact.
Please see below for more detailed information on different return types* for return eligibility.
Returns will be processed once authorized by customer services.
How can I return the product I have purchased?
Simply email us at email@example.com or fill out our return form in the Order Returns link in the My Accounts section within 14 calendar days of receipt of the item.
Please include detailed information about the requested return in your email or the return form so that our return team can start acting on your return request as quickly as possible. From here, our return team will get back to you within 3 business days. The item must be returned by you within 7 calendar days of your receipt of the return approval.
- Change of Mind Returns
If you have received an item you ordered without any fault or defect, and you have simply changed your mind, we are happy to accept a return on the condition that the product is unopened and unused and in its original packaging and provided that you request that the item be returned within 14 calendar days of its receipt.
We are happy to offer a store credit or refund of the purchase price, less postage, for the change of mind returns. We do not provide a refund or credit for postage in these circumstances.
- The Item Doesn’t Match the Description or you receive an incorrect item
We always try to present all products on our website as accurately as possible. However, in some instances, the information provided on our website may be incomplete and contain inaccuracies due to technical or other unavoidable reasons. If there is a significant difference in the description of the product you received or ordered, or you receive an item that you did not order, you are entitled to exchange, store credit or refund of the full purchase and delivery price.
Please contact us via email or the return form in the Order Returns link in the My Accounts section within 14 calendar days of delivery, and do not open or use the product in any way. We will provide you with instructions as to whether the item is to be returned and, if so, how the return is to be processed.
Please also take pictures of the incorrect item as soon as you open the parcel and send them to us along with your return request. This will enable our customer services team to process your request as quickly as possible.
- Item is damaged or faulty
If you receive an item that is damaged or faulty, please contact us via email or use the return form in the Order Returns link in the My Accounts section within 14 Calender days of delivery, and do not open and use the product in any way. We will provide you with instructions as to whether the item is to be returned and, if so, how the return is to be processed.
Please also take pictures of the damaged and/or faulty item as soon as you open the parcel and send these to us along with your return request. This will enable our customer services team to process your request as quickly as possible.
Please check your fragrance orders carefully, as fragrances CANNOT be returned where you change your mind due to international aviation restrictions. However, if the item is faulty or does not fit its description please contact us in order to determine how we may assist. Where we do arrange for fragrances to be returned, they must be returned unopened and unused, in their original packaging.
- Sales or Clearance Item
Sales or clearance item purchased or ordered from a sales or clearance event are not eligible for no fault return. For sale and clearance items, returns will only be accepted where required under the Australian consumer law, such as where the item is faulty, not fit for purpose or does not fit its description. However, where you have concerns regarding a sale or clearance item, please contact us as soon as possible so that we may ascertain if there is a possible solution. Where a no-fault return is accepted for a sale or clearance item, we will only offer store credit in return based on the actual price paid, excluding postage, for the sales or clearance item.
- We are happy to provide you a store credit equivalent to the value of the postage cost or refund postage cost where you return an item that is faulty, not fit for purpose or that does not fit its description.
- For no fault returns, where the return is due to change of mind, unfortunately customer/member will have to bear postage cost.
Posting returned items
We will provide you with return postage instructions where a return is authorized. However, the customer must ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be traced, as lost returns will not be reimbursed.
We will process your exchange, store credit or refund within 14 business days from the day we receive the return item. Store credit and exchange are usually processed in 7 business days. However, refunds may take longer (on some occasions up to 4 weeks) if we are required to return the item to our overseas supplier (case to case basis).
If you have any questions about any product, return and/or about the refund, please contact us via the contact us sections of the website and we will be more than happy to assist you.