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Help/FAQs

Shipping

What are the shipping costs?

Delivery

What is estimated time of delivery?

Orders

Where can I check my order details?

When will I receive my order?

What should I do if I am not happy with my order?

Returns and Refund

How can I return my order?

When will I receive my order?

I have changed my mind and wish to return my order.

I have received Incorrect item, what should I do?

I received damaged or faulty item, how can I return it?

Fragrances return

Can I return the item I purchased in sales or promotion event?

Who will bear the postage cost?

Where I need to post returned items?

When I would get my refund*?

Payments

Which payment methods are available to pay for my order?

Ratings & Reviews

How do I add a review?

How long before my review is published?

Authentic

Are the products that you sell real?

Why are the products so much cheaper?

Security/ Privacy

Are my details secure?

Is this a secure site?

HelpDesk

My Query

I cannot find answer of my query.